For a more integrated approach to digital marketing,the Eldorado Hotel & Casino is effectively using mobile alongside its email marketing campaigns.
Eldorado is also able to have holistic insight into campaign success across all of its digital marketing channels by Using Lyris HQ’s advanced analytic features,including mobile.
Blaine Mathieu, chief marketing officer of Lyris, Emeryville, CA said,“Marketers are under more pressure than ever to drive performance from their online marketing campaigns, while reducing cost and complexity.â€
“By using Lyris HQ to orchestrate campaigns across multiple channels, such as email, mobile and social, this opens up new opportunities for Eldorado to build a more consistent experience and engage with their customers anytime, anywhere,”he added.
“Enabling meaningful conversation across online marketing channels is what we refer to as tri-messaging,â€he said.
Four months ago,Eldorado rolled out its mobile marketing efforts .
via SMS,it is targeting its guests,and giving them instant special offers from its hot spots such as restaurants and night clubs.
To get consumers to join the mobile club by texting keywords ELDORADO or LEGACY to short code 71266,the hotel provides the mobile call-to-action within email campaigns.
Chad Hallert, director of ecommerce and interactive marketing at Eldorado, Reno, NV said,“We’ve already shown revenue.â€
“Once you text-in, we are pretty aggressive with our offers and have seen immediate booking and revenue from the SMS initiative so it is working out quite well,”he added.
“Being timely and relevant is absolutely essential,†he said.
The hotel sees mobile as a way to help it fill seats at shows and drive customers to its venues.
Mr. Hallert said,“What is great is we can send a relevant offer with a timely call-to-action that is good for consumers because they get a discount and we’re able to fill empty seats.â€
“We have an offer that goes out online, via email and mobile,”he added.