Super Bowl XLIII fans send SMS for positive experience
09.29.09
To ensure that fans had a positive experience , 21st century technology was used by super bowl XLIII.
To provide text messaging capabilities to their fans in order to report any unruly or negative behavior,The NFL selected InStadiumSolutions (ISS).
Fans were able to text issues directly to the security command center in Raymond James Stadium in Tampa, FL, from their mobile phone.
Scott Meyers, vice president of sales and marketing for ISS, Sunrise, FL said,”Our strategy is trying to get penetration in venues and stadiums across the country with 15,000-plus patrons, on both collegiate and professional levels.”
“The NFL has instituted a fan code of contact to try to curtail obnoxious, rude fan behavior to make it a better experience for fans at the stadium,”he added.
He further said,”They want to give fans a voice to empower them to have a say in what’s happening around them.”
“There are a limited number of security personnel, so SMS lets fans voice an opinion without having to stand up and be identified as a snitch.”he added.
The main aim of ISS text messaging system is to let fans have a voice and allow the venue to handleissues quickly and effectively.
To give fans a voice and allow venues to act upon the various issues that may crop up during a game,text messaging is the simplest tool.
The InStadiumSolutions platform lets venues increase their efficiency in handling those issues and connect with their fans via text messaging.
At Dolphins Stadium,there is a stadium command post,where ISS is also being used.
Recently,at the BCS National Championship Game on Jan. 8, held at Dolphins Stadium,the ISS system was used.
Including the San Diego Chargers, San Francisco 49ers and Minnesota Vikings Other NFL teams using the ISS platform.
Mr. Meyers said,”Several other NFL teams are in the process of adding the ISS system before next season.”
InStadiumSolutions offers text messaging services for any type of venue. Its system allows stadium issues to be received within seconds by stadium staff for quick response and resolution.
The Web-based software platform provides stadiums, arenas and other venues with event reports that can be exported to Microsoft Excel.
The ISS system can perform several other functions including use as a staff communication channel and as a parking and weather alert system.
Also, it gives venues and teams the ability to run interactive games and contests and send after-game permission-based marketing messages.